Retana Transfers Tamarindo
Frequently asked questions
Everything you need to know before you travel. Still have a question? Reach us on WhatsApp — we're glad to help.
How do I book a shuttle?
Choose your route and date on our routes page, select shared seats or a private transfer, and pay online. You will receive a confirmation by email and WhatsApp.
How far in advance should I book?
We recommend booking at least 24 hours ahead, and earlier during high season (December–April), when shuttles fill up quickly.
What is the difference between a shared shuttle and a private transfer?
A shared shuttle is priced per person and may carry other passengers on fixed departure times. A private transfer reserves the whole vehicle for your group, with a pickup time you choose and no stops.
How much luggage can I bring?
Each passenger may bring 1 carry-on item and 2 checked bags at no extra charge. If you are travelling with oversized items (surfboards, golf bags), let us know in advance.
What happens if my flight is delayed?
On airport arrivals we track your flight in real time and adjust to delays at no extra cost. If plans change, contact us on WhatsApp or at reservas@retanatransfers.com before your scheduled departure.
Where will the driver meet me?
For hotel pickups, your driver meets you at the lobby at the scheduled time. For airport arrivals, the driver waits in the arrivals hall with a sign showing your name.
How do I pay?
Payments are made securely online at the time of booking. Your booking is confirmed once payment is received.
I lost my confirmation email. How do I find my booking?
Go to find my booking and enter the email you booked with. We will send you a link to each of your bookings, so you can check the details or finish a payment without creating an account.
What is your cancellation policy?
Free cancellation up to 48 hours before departure; later cancellations and no-shows are non-refundable. Full details on our cancellation policy page.